Discovery 911
Cover for medical emergencies in South Africa
In an emergency, members should contact Discovery 911 on 0860 999 911 – this number receives and manages emergencies 24 hours a day, seven days a week. This number is also displayed on your membership card and car sticker for easy reference. Calls to Discovery 911 are managed by highly qualified emergency personnel who will assess each case and initiate the most appropriate air or road evacuations.
If you need medically equipped transport, for example an ambulance or helicopter for a medical emergency, we will cover the costs from your Hospital Benefit, whether you are admitted to hospital or not.
We will cover your emergency admission in full as a Prescribed Minimum Benefit in whatever hospital you are admitted to. A Prescribed Minimum Benefit is the minimum amount of cover that any medical scheme is obliged to offer. Once you have been stabilised we will arrange a transfer to our designated service provider (our choice of hospital provider or healthcare professional) for your cover to continue in full. You may choose to stay in the hospital that is not a designated service provider (non-DSP) and have your claims paid according to your plan type, but you may have to pay an amount. This will be based on protocols and resources available within a specific geographical area.